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Sulzer /ABS Robusta 300TS Sump Pumped |
Thursday, October 15, 2026 |
| Reviewer:
Gene Smith from West Keansburg, NJ United States
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I received my pump on October 5 and the pump was damaged. I sent an email in that day advising you the pump was damaged. I was told some would contact me in 48 hours. 72 hours later I got an email from, Adrian valadez, requesting pictures. I sent him the pictures, he sent back could he send a new cover piece. I replied yes, but also asked if the pump didn’t work after putting on the new piece, could I still exchange the pump, because your company has a 14 day window for exchanges. I have yet to receive the new piece or have my question answered by Adrien. I sent another email on October 12, and yet to receive any response from Adrian or anyone from your company. I think the fact that you can’t call some kind of customer service number and speak with a person is a horrible system. I have to send emails and then wait around to see if someone will answer them or any of my questions.
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Robusta 300TS